TERMS AND CONDITIONS OF SALES

GENERAL TERMS AND CONDITIONS OF SALES OF MYCOMM

In accordance with Articles L211-8 and L211-18 of the French Tourism Code, the provisions of Articles R211-5 to R211-13 of the same Code, reproduced below, do not apply to reservation or sale operations relating to transport tickets that do not form part of a package tour.

The brochure, quotation, proposal, or program issued by the organizer constitutes the prior information referred to in Article R211-7 of the Tourism Code. Consequently, unless otherwise stated on the front of this document, the characteristics, special conditions, and prices of the trip, as indicated in the brochure, quotation, or proposal from the organizer, become contractual upon signature of the registration form.

In the absence of a brochure, quotation, program, or proposal, this document constitutes, prior to its signature by the purchaser, the prior information referred to in Article R211-7 of the Tourism Code. It shall become null and void if not signed within 24 hours from the date of issue.

In the event of a contract transfer, the transferor and/or transferee must first pay any fees resulting therefrom.

MYCOMM has taken out an insurance policy with HISCOX covering its Professional Civil Liability.

Excerpt from the French Tourism Code

Article R211-5:

Subject to the exclusions provided for in the second paragraph (a and b) of Article L.211-8, any offer or sale of travel services or stays must be accompanied by the provision of appropriate documents that comply with the rules set out in this section.

In the case of the sale of air transport tickets or tickets for regular-line transport not accompanied by services related to such transport, the seller shall issue to the purchaser one or more travel tickets covering the entire journey, issued by the carrier or under its responsibility.

In the case of transport on demand, the name and address of the carrier on whose behalf the tickets are issued must be stated.

The separate invoicing of various components of the same package tour does not exempt the seller from the obligations imposed by this section.

Article R211-6:

Before concluding the contract and on the basis of a written document bearing the seller’s business name, address, and indication of its administrative authorization to operate, the seller must provide the consumer with information regarding prices, dates, and other essential elements of the travel or stay services offered, such as:

The destination, means, characteristics, and categories of transport used;

The type of accommodation, its location, level of comfort and main features, its approval and tourist classification in accordance with the regulations or practices of the host country;

The meals provided;

The itinerary description in the case of a tour;

The administrative and health formalities to be completed, particularly when crossing borders, as well as the deadlines for completing them;

The visits, excursions, and other services included in the package or available at an additional cost;

The minimum or maximum group size required for the trip or stay to take place, and, if the realization of the trip or stay depends on a minimum number of participants, the latest date by which the consumer will be informed in case of cancellation of the trip or stay — this date cannot be set less than twenty-one days before departure;

The amount or percentage of the price to be paid as a deposit upon signing the contract and the schedule for payment of the balance;

The price revision terms as provided for in the contract in accordance with Article R.211-10;

The contractual cancellation conditions;

The cancellation conditions defined in Articles R.211-11, R.211-12, and R.211-13 below;

Details concerning the risks covered and the amount of guarantees subscribed under the insurance policy covering the professional civil liability of travel agencies, as well as the civil liability of non-profit associations and local tourism organizations;

Information concerning the optional subscription of an insurance policy covering certain cases of cancellation or an assistance contract covering specific risks, including repatriation costs in case of accident or illness;

When the contract includes air transport services, the information for each flight segment provided for in Articles R.211-15 to R.211-18.

Article R211-7:

The prior information provided to the consumer is binding on the seller, unless the seller has expressly reserved the right to modify certain elements of it. In such a case, the seller must clearly indicate the extent of possible modifications and which elements may be affected. In any event, any changes made to the prior information must be communicated in writing to the consumer before the conclusion of the contract.

Article R211-8:

The contract concluded between the seller and the buyer must be in writing, drawn up in two copies, one of which is given to the buyer, and signed by both parties. It must contain the following clauses:

The name and address of the seller, its guarantor, and its insurer, as well as the name and address of the organizer;

The destination(s) of the trip and, in the case of a split stay, the different periods and their respective dates;

The means, characteristics, and categories of transport used, as well as the dates, times, and places of departure and return;

The type of accommodation, its location, level of comfort and main features, its tourist classification in accordance with the regulations or practices of the host country;

The number of meals provided;

The itinerary in the case of a tour;

The visits, excursions, or other services included in the total price of the trip or stay;

The total price of the services billed, together with an indication of any possible revision of this price pursuant to the provisions of Article R211-10 below;

Where applicable, information on fees or taxes related to certain services, such as landing, disembarkation, or embarkation taxes at ports and airports, and tourist taxes when they are not included in the price of the service(s) provided;

The schedule and payment terms for the price; in all cases, the buyer’s final payment may not be less than 30% of the total price of the trip or stay and must be made upon delivery of the documents enabling the trip or stay to take place;

Any special conditions requested by the buyer and accepted by the seller;

The procedures by which the buyer may submit a complaint to the seller for non-performance or improper performance of the contract — such complaint must be sent as soon as possible by registered letter with acknowledgment of receipt to the seller and, where appropriate, notified in writing to the travel organizer and the relevant service provider;

The deadline for informing the buyer in the event of cancellation of the trip or stay by the seller when the execution of the trip or stay depends on a minimum number of participants, in accordance with the provisions of paragraph 7 of Article R211-6 above;

The contractual cancellation conditions;

The cancellation conditions set out in Articles R211-11, R211-12, and R211-13 below;

Details concerning the risks covered and the amount of guarantees provided under the insurance policy covering the seller’s professional civil liability;

Information concerning the insurance policy taken out by the buyer covering certain cases of cancellation (policy number and insurer’s name), as well as the assistance policy covering specific risks, including repatriation costs in the event of accident or illness; in such cases, the seller must provide the buyer with a document specifying at least the risks covered and those excluded;

The deadline for informing the seller in the event of assignment of the contract by the buyer;

The commitment to provide the buyer, in writing, at least ten days before the scheduled departure date, with the following information: the name, address, and telephone number of the seller’s local representative or, if none, the names, addresses, and telephone numbers of local organizations capable of assisting the consumer in case of difficulty, or, if none, an emergency contact number allowing the buyer to reach the seller promptly;

For travel and stays of minors abroad, a telephone number and address enabling direct contact with the child or the on-site supervisor;

A clause providing for termination of the contract and full refund without penalty of sums paid by the buyer in the event of non-compliance with the information obligation provided for in paragraph 14 of Article R211-6.

Article R211-9:

The buyer may transfer their contract to an assignee who meets the same conditions as the buyer for participating in the trip or stay, provided that the contract has not yet taken effect. Unless more favorable terms are stipulated for the transferor, the latter must inform the seller of their decision by registered letter with acknowledgment of receipt no later than seven days before the start of the trip.

In the case of a cruise, this period is extended to fifteen days.

Such a transfer shall in no case be subject to the prior authorization of the seller.

Article R211-10:

When the contract expressly provides for the possibility of price revision, within the limits set by Article L.211-13, it must specify the exact methods of calculating both upward and downward price variations, and in particular indicate:

the amount of transport costs and related taxes;

the currency or currencies that may affect the price of the trip or stay;

the portion of the price to which the variation applies; and

the exchange rate(s) used as a reference when establishing the price stated in the contract.

SPECIAL TERMS AND CONDITIONS OF SALES OF MYCOMM

PRICES:

For your information, all our programs specify what is included and what is not. In general, airport taxes, vaccination fees, visa fees, beverages, entrance fees to museums or monuments, and stadium tickets are never included in the price, unless expressly stated in writing by us.

Prices include the travel services selected by the client, as described in our brochures, technical sheets, or quotations.

MYCOMM expressly reserves the right to adjust its prices, upward or downward, in the event of significant changes in:

airport or security taxes,

exchange rates, or

transport costs, particularly those related to fuel.

If you are already registered, such a modification may not occur less than 30 days before the scheduled departure and will comply with applicable legal provisions.

Adjustments in flight capacity may lead the airline to cancel, advance, or postpone a trip within 24 hours before or after the originally scheduled date, with 2 days’ notice, without being liable for any resulting expenses.

BOOKING AND PAYMENT:

Booking a trip is made by signing the travel contract or making an online purchase, followed by the mandatory payment of a deposit or full settlement of the total order amount. The deposit required at the time of booking is 50% of the total trip cost per person.

IMPORTANT: If you book less than 7 weeks before departure, you must pay the full price of the trip at the time of booking. The balance must be paid no later than 7 weeks before departure, without reminder from us, preferably by mail. Any booking not paid within the specified time frame will be considered cancelled. All payments must be made by bank or postal cheque payable to MYCOMM.

MODIFICATION OR CANCELLATION:

A cancellation, regardless of the date, does not exempt you from paying the full amount due. Any modification or cancellation must be sent by registered letter to the agency where you registered (the postmark serving as proof).

If you cancel your booking, the insurance premium will not be refunded.

In the event of cancellation by the client:

Up to 45 days before departure: 50% of the total trip price will be retained.

Less than 45 days before departure: 100% of the total trip price will be retained.

No-show at departure: 100% of the total trip price will be retained.

Name change: minimum modification fee of €15.

An insufficient number of participants may constitute valid grounds for cancellation by the agency, provided that the client is informed no later than 21 days before the scheduled departure date.

In such a case, we will offer you alternative solutions at the current rate or a full refund of the amounts paid.

MYCOMM LIABILITY:

Acting as a travel organizer, MYCOMM selects various service providers (carriers, hotels, etc.) for the execution of its programs.

Regarding air transport, the aircraft used offer all necessary comfort and safety guarantees. However, due to the frequent rotations of aircraft and the overriding requirements of safety, certain schedule changes may occasionally occur. Nevertheless, we will make every effort to obtain hotel accommodation for passengers from the carrier.

We cannot be held responsible for schedule or itinerary changes, or airport changes (on departure or return) caused by external events such as strikes, technical incidents, air traffic congestion, or weather conditions. Any delay incurred shall not give rise to any compensation whatsoever, including for changes in the duration of the originally planned program or missed connections. We therefore recommend allowing at least 3 hours between connections.

MYCOMM cannot be held liable in the event of a service provider’s failure during transportation (air, rail, or road), a tour, or a stay, nor in cases where, due to compelling circumstances (political situations, requisitions, official visits, strikes, weather conditions, traffic congestion, etc.), we are obliged to cancel all or part of the services.

MYCOMM reserves the right, should circumstances require, to modify itineraries or travel programs at any time to ensure the smooth running of the trip. Such exceptional modifications do not give rise to any compensation, and the buyer may not refuse them without valid reason.

In the event that an event is postponed due to force majeure (weather conditions, decisions by the organizer, political decisions, etc.), the sums paid by the buyer will automatically be transferred to the new event date, without any entitlement to compensation. If the buyer wishes to cancel due to the date change, the current cancellation terms will apply.

The information provided concerning visit programs, routes, and schedules is given for guidance only.

Important (Adults, Children, Infants): It is your responsibility to ensure that you comply with all police, customs, and health formalities required for your trip. A passenger who is unable to board a flight due to missing required documents (passport, visas, vaccination certificates, tickets, etc.) will not be entitled to any refund.

We may provide information regarding visa and vaccination requirements for each destination; however, political or health conditions in certain countries may change rapidly. You are responsible for carrying out the necessary procedures with the relevant authorities, and all related administrative costs remain at your expense.

Any claim related to a trip must be sent to MYCOMM by registered letter, accompanied by the original supporting documents or a written report from our service provider, within one month of the return date.

After this period, no claim will be considered. The response time may vary from 1 to 3 months, depending on the duration of our investigation with the relevant service providers.

REMARKS:

Any trip cut short or any service not used by the traveler shall not give rise to any refund. For stays and tours, prices are calculated based on the number of nights. Consequently, you may lose a few hours of stay upon arrival and/or departure, either due to flight schedules or standard international hotel check-in and check-out times, without entitlement to any compensation. A triple room is a double room with an additional rollaway bed. Given the specific conditions of charter and special flights, please note that any unused seat on the outbound or return flight cannot be refunded, and rescheduling to another flight requires payment for the new ticket at the applicable fare.

MYCOMM declines all responsibility for any activities carried out locally that are not listed on the quotation or technical information sheet provided.

SUPERVISION:

The coordinator acts as the agency’s representative and serves as the point of contact with local service providers. Their role is to ensure that all planned services are properly delivered and that the trip runs smoothly throughout its duration.

They may assist with customs formalities and baggage check-in, accompany travelers during transfers, and oversee room allocation and check-out procedures. They remain available to assist clients with any issues that may arise (such as theft reports, accidents, etc.).

The coordinator informs the group of scheduled or modified times (visits, transfers, departures, etc.) and provides general information about the city or country visited. Their role is informative only — only the designated guides during visits are authorized to deliver the cultural content of the trip.

NOTICE:

The agency reserves the right to exclude at any time, after consultation with the group leader, any client whose behavior is deemed to endanger the safety of others or disrupt the group’s harmony. No compensation shall be due to the client(s) concerned in such cases.